Returns / Refunds:

We offer a 7 day money back guarantee on our products, as long as they are returned in an “as new” and sellable condition. This means that there is no physical damage to the product, no scratches or marks.

To log a return please email info@mydinky.co.za.

All returns are subject to pre-approval on a case-by-case basis. Products must be in their original condition, undamaged and returned in their ORIGINAL PACKAGING.

Once we receive the item back, we will inspect it to make sure it meets all criteria above. If it meets the criteria above, a refund will be processed.

We will refund you in full within 14 days less the courier costs (round trip – outgoing and incoming) which will be deducted from your refund. Please note that this may differ from your original invoice as we offer free shipping on completed sales and sometimes subsidise, discount or absorb additional costs.

If, however, the item does not meet these criteria, your refund will not be processed and the cost to deliver the item back to you will be billed to you, or alternatively you may arrange for your own collection from us.

If you’ve purchased MyDinky products from one of our authorised stockists, please contact the retailer for their return policy. All refunds and exchanges are handled through your retailer.

Order cancellations:

To cancel your order, please email info@mydinky.co.za, and include your order number plus reason for cancelling.

Sale periods:

Should you have purchased just before or after a sale period, there will be no price adjustments made on those purchases.

Changes:

We reserve the right, at our sole discretion, to modify or replace these terms at any time.